HP 2000 Laptop Wi-Fi Driver for Windows 7 (Qualcomm Atheros QCA9565)

Category: Drivers
Posted: June 15, 2019
Author: Antonio

I had to spend some time finding a working Wi-Fi driver for an HP 2000 laptop. Windows 7 reported that it could not find drivers for the network card and Wi-Fi, so it was up to me. Time to search.

Two ways to find the driver

You can go two ways. First: find out the name and model of the Wi-Fi module and look for the driver on the module maker’s site. Second: find the driver by laptop model on the laptop maker’s site — but even then you need to know roughly which Wi-Fi module you have, so you pick the right one, because laptops of the same series can have different Wi-Fi modules. There is also a third way, using some driver-scanner program, but that’s not our method.

So let’s start with the hardware ID in Device Manager.

Hardware ID VEN_168C DEV_0036 in Device Manager

VEN_168C&DEV_0036 corresponds to the Qualcomm Atheros AR9000 Series adapter.


With laptops, I like to download the original drivers from the manufacturer’s site. It’s more reliable: the manufacturer should have tested the device with the driver it publishes, so everything should be stable (in theory).

To do that, find out the laptop model: look at the labels on the bottom of the laptop. In my case there were no labels, so I entered the BIOS (press Escape when the laptop starts, then F10) and copied the model, F2U43EA. Some manufacturers, such as Acer, also have a utility that shows all the information about the laptop: model, serial number and so on.

On the HP site I chose Laptops, entered F2U43EA and selected the operating system and version. The choice was small — only 8 and 8.1, no Windows 7 :-( — so I took the Windows 8 one, downloaded it and was surprised to see that it didn’t help! (Usually that works, especially as the package said Windows 7 as well.)

I had to dig around HP’s site for similar models with the same module. In the end I found a driver that fit and worked: sp63802.

HP 2000 Wi-Fi driver Qualcomm Atheros QCA9565

HP 2000 Wi-Fi adapter in Device Manager after installing the driver

Download the driver

Qualcomm Atheros QCA9565 driver (original, from HP.com, for the HP 2000 laptop series): download sp63802.exe

Only the driver files in an archive (without the installer): download the ZIP

The driver works on Windows 7.

Related posts:

Leave a Comment

Copying content from this site is allowed only with a direct link to the source - https://nemcd.com